Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Sav Nebula software-as-a-service platform, including our CRM, website and funnel builder, marketing automation tools, ad management services, appointment scheduling, and white-label reseller program (collectively, the "Services").

By accessing or using the Services, you confirm that you are at least 18 years old and legally capable of entering into this agreement. If you are signing up on behalf of a company, you represent that you have authority to bind that company.

Account Security. You are responsible for maintaining the confidentiality of your account credentials (usernames, passwords, and API keys) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account. Sav Nebula is not liable for any losses, carrier charges, or ad spend incurred due to compromised credentials resulting from your failure to maintain account security.

Sav Nebula is offered as a recurring monthly or annual subscription. The plan you select determines the price billed per billing cycle, the features included, and any usage limits (such as contact counts, user seats, SMS volume, or managed ad spend).

Billing cycles. Monthly plans are billed every month on the date of activation. Annual plans are billed once per year in advance. Your subscription automatically renews at the end of each billing cycle unless you cancel in accordance with Section 4.

Price changes. We may adjust our pricing at any time. Any change will apply only to your next renewal — your current billing cycle is locked in at the rate you agreed to. We will notify you at least 30 days before a renewal that would carry a higher price.

Taxes. Applicable sales, use, or digital services taxes may be added to your invoice based on your billing address.

Most plans include a one-time, non-recurring setup and onboarding fee charged at the time of purchase. This covers initial account configuration, software activation, website or funnel scaffolding, and your onboarding walkthrough.

Setup fees are non-refundable. Once work on your account, website, or funnel build has begun, the setup fee is earned in full and will not be refunded under any circumstances, including cancellation of the underlying subscription.

For Done-For-You and Multi-Location plans, active work (ad campaigns, funnel builds, copywriting) begins once the setup fee is collected. You acknowledge that this is customized labor that cannot be reversed or "un-built."

You may cancel your subscription at any time from your account dashboard or by contacting support. However, cancellation stops future renewals — it does not refund the current billing period.

Specifically: if you cancel mid-month on a monthly plan (or mid-year on an annual plan), you keep access to the Services through the end of that paid period, and no further charges will occur after it ends. We do not issue prorated refunds for unused time within a billing cycle you have already paid for.

In plain English: you finish the month you're in. Cancel any time, but the current month is already paid for and stays non-refundable.

To cancel, email us from the address on your account or use the cancel option inside your dashboard. Verbal cancellation during a call is not valid unless confirmed in writing.

All sales are final. Sav Nebula maintains a strict no-refund policy. By subscribing, you acknowledge and agree that:

• Monthly and annual subscription fees are non-refundable once charged.
• One-time setup and onboarding fees are non-refundable once any work has begun on your account or website.
• No refunds or credits are issued for partial months, unused time, unused SMS or email volume, unused ad-management capacity, or temporary service interruptions. Except as expressly set forth in a separate written Service Level Agreement (SLA) executed between you and Sav Nebula, the Services do not carry an uptime guarantee.
• Downgrades or plan changes do not entitle you to a refund of the difference for the current cycle; the change takes effect on your next renewal.

If you are unsure whether Sav Nebula fits your business, book a free strategy walkthrough before subscribing. We'd rather answer your questions up front than have a dissatisfied customer later.

Chargebacks. Filing a credit-card chargeback for a valid, non-refunded charge is a breach of these Terms. We may dispute chargebacks, suspend your account, and recover any collection or processing costs. If you have a billing concern, contact us first — we will work with you.

Where your plan includes ad management, Sav Nebula manages, builds, and optimizes paid advertising campaigns on your behalf. The actual ad budget — the money paid to platforms like Meta or Google — is funded by you ("client-funded") and is billed separately and directly by those platforms.

Your Sav Nebula subscription fee pays for management of that spend (strategy, creative, launch, optimization, reporting) — not the ad budget itself. Any plan limit (e.g., "up to $20k/mo") refers to the monthly ad budget we manage on your behalf, not an amount we provide.

We do not guarantee specific ad results, return on ad spend (ROAS), lead volume, or revenue outcomes. Advertising performance is influenced by factors outside our control, including your industry, offer, pricing, market conditions, and platform behavior.

Our white-label reseller option lets you rebrand and resell access to the Sav Nebula platform to your own clients under your own brand. Reseller terms:

• You are responsible for billing, supporting, and contracting with your end clients. Sav Nebula's Terms and Privacy Policy do not automatically extend to your clients — you provide your own.
• You may not represent that Sav Nebula endorses or guarantees your clients' outcomes.
• Reseller pricing is custom and determined per agreement. The same no-refund and finish-the-month cancellation terms apply to your reseller subscription with us.
• We may suspend or terminate a reseller account that, in our judgment, uses the platform for unlawful, abusive, or brand-damaging purposes.

You agree not to use the Services to:

• Send unsolicited commercial messages (spam), or contact anyone who has not opted in where required by law.
• Violate any applicable law, including consumer-protection, privacy, or anti-spam statutes (e.g., CAN-SPAM, TCPA, GDPR).
• Infringe the intellectual property or privacy rights of any third party.
• Transmit malware, or attempt to disrupt, reverse-engineer, or overload the platform.
• Resell or sublicense the Services outside of an active, approved white-label reseller agreement.

Violations may result in immediate suspension or termination of your account without refund. We cooperate fully with law enforcement and regulators when required.

You retain ownership of all content, contacts, and data you upload to or generate within the Services ("Your Content"). You grant us a limited license to host, store, process, and transmit Your Content solely to operate the Services for you.

You are responsible for ensuring you have the right to upload any contacts or data you add, and for complying with consent and privacy laws applicable to that data. Export your data anytime from your dashboard — upon cancellation, your data remains available for export for 30 days, after which it may be archived or deleted.

The Services, software, brand, designs, and documentation are the intellectual property of Sav Nebula and our licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for the duration of your active subscription only. You may not copy, modify, or redistribute the underlying software.

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Services will be error-free, uninterrupted, or that results (leads, sales, ROAS) will meet your expectations.

To the maximum extent permitted by law, Sav Nebula's total liability for any claim arising from or related to the Services is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption.

You agree to defend, indemnify, and hold harmless Sav Nebula, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

1. Your access to or use of the Services, including any data, contacts, or content you upload or transmit;
2. Your violation of these Terms or applicable law (including spam, consumer privacy, or telecommunications laws);
3. Your reseller activities or services provided to your end-clients (if participating in the White-Label Reseller Program); or
4. Any intellectual property infringement or data privacy violation caused by Your Content.

The Services integrate with third-party tools (payment processors, ad platforms, email and SMS carriers, calendar systems, and travel-booking partners such as Beyond the Global Travel). These are governed by their own terms. Sav Nebula is not responsible for the actions, availability, or policies of third parties, including any bookings or services arranged through Beyond the Global Travel.

We may suspend or terminate your account for non-payment, violation of these Terms, or legal compliance reasons. You may terminate at any time by cancelling as described in Section 4. Upon termination, recurring billing stops and access ends at the close of the current paid period.

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.

Informal Resolution. Before filing any formal claim, you agree to contact us in writing and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration. If a dispute cannot be resolved informally, any controversy or claim arising out of or relating to these Terms, the Services, or our relationship shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the jurisdiction specified in Section 17.

Class Action Waiver. YOU AND SAV NEBULA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

Questions about these Terms? Reach us through the support options in your dashboard or via the contact form on our website.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. Any legal suit, action, or proceeding shall be instituted exclusively in the state or federal courts located in the State of Wyoming, and you irrevocably submit to the exclusive jurisdiction of such courts.